vsphone Casino & Sportsbook Terms

We at vsphone operate a gaming and sportsbook platform serving users in jurisdictions where our services are legally permitted. This document sets out the terms and conditions governing your use of our platform, your account, your deposits and withdrawals, and your participation in all games and betting markets we offer.

Our vsphone platform provides access to football sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Gates of Olympus, Sweet Bonanza, Aviator, Mahjong Ways), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and other gaming products. Our payment system integrates DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet.

By creating an account on vsphone, you agree to these terms in full. If you do not agree, you must not access or use our platform.

Account Opening and User Obligations

When you register on vsphone, we require you to provide accurate personal information: your full name, date of birth, email address, phone number, and residential address. You must complete our Know Your Customer (KYC) verification process by submitting government-issued identification (national ID or passport). We use this information to confirm your identity, prevent fraud, and comply with applicable law.

You are responsible for maintaining the confidentiality of your password and account credentials. You agree not to share your login details, not to permit unauthorized persons to access your account, and to notify us immediately if you suspect unauthorized activity. We are not liable for any loss or damage arising from unauthorized access if you have failed to protect your credentials.

Your account is personal and non-transferable. You may not open multiple accounts or permit other persons to use your account. We reserve the right to suspend or terminate any account that violates these obligations, and we may forfeit any remaining balance or take legal action where necessary.

On vsphone, your account belongs solely to you and must be used only by you. We enforce strict identity verification to protect all users and comply with regulatory requirements across supported jurisdictions.

Deposits and payment processing

We accept deposits through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Once your account is verified, you may deposit funds at any time. We process wallet deposits (mobile banking, local payment, online payment, e-wallet) immediately upon payment confirmation. Bank transfers and mobile banking payments may take one to two business days depending on banking hours and clearing schedules.

Your account balance at any moment reflects the sum of deposits received, winnings credited, and losses deducted from gameplay. We do not charge deposit fees directly; any charges imposed by your payment provider appear on your statement. All deposit transactions are final and irreversible once confirmed.

Withdrawals and balance returns

You may withdraw funds from your vsphone account at any time, subject to our verification procedures. To initiate a withdrawal, you must nominate your destination account (bank account or digital wallet) using your verified identity. Our compliance team verifies each withdrawal request to ensure funds originated from legitimate account activity and match your registered details.

Once verified, we process the withdrawal to your nominated destination. Withdrawal processing times vary: wallet withdrawals typically complete within hours; bank transfers usually take one to three business days. We charge no fees on withdrawals from vsphone directly; your payment provider may deduct standard processing fees.

Account verification

Required before your first withdrawal; subsequent withdrawals use previously verified details.

Deposit finality

All deposits are final once confirmed and cannot be reversed or refunded.

Withdrawal timing

Wallet withdrawals complete faster than bank transfers; exact times depend on provider.

Fee transparency

We disclose all charges; any fees from payment providers are shown separately on your statement.

Gameplay, Bonuses, and Dispute Resolution

All outcomes on vsphone—spins on slot games, live-dealer table results, sportsbook markets, esports predictions, and all other games—are determined by certified random-number generation. Past results do not influence future outcomes. We make no guarantee of winnings, and all wagers carry the risk of loss.

Bonus offers, where advertised, are subject to terms specific to each promotion. We do not offer fixed bonus amounts; any promotional credits or match bonuses are subject to terms that we publish separately. If you receive a bonus and later dispute a game outcome or seek a refund, we may forfeit the bonus and any related winnings.

Our responsibilities and limitations

We undertake to keep your account secure, process your deposits and withdrawals accurately, and maintain fair game mechanics using certified randomization. However, we are not responsible for losses arising from your own gameplay decisions, network or device failures on your end, or force majeure events beyond our control. We reserve the right to suspend service, modify game terms, or adjust our offerings if required by law or to prevent fraud.

If you believe a game outcome is incorrect or dispute a transaction, contact us via our FAQ page. We will investigate and respond within five to ten business days. If we cannot resolve the dispute, we will explain our final decision in writing. You retain the right to escalate legal disputes through our Legal Notice channel if you wish to pursue formal proceedings.

Jurisdiction and applicable law

Our vsphone platform is available only in jurisdictions where local law permits online gaming and betting. Users are responsible for verifying the legal status of online gaming in their own location before they access our platform. We do not operate in jurisdictions where our services are prohibited by law.

These terms are governed by the laws of the jurisdiction in which our company is registered. Any disputes arising from your use of vsphone are subject to that jurisdiction's courts, though we may offer alternative dispute resolution at our discretion. By using vsphone, you accept this jurisdiction and legal framework.

For further information on our legal framework and jurisdiction, please see our Legal NoticeFor data privacy details, consult our Privacy PolicyIf you have questions about specific terms, you may also review our FAQ section or contact us through the channels listed on our Legal Notice page.

These terms may be updated from time to time. We will notify you of material changes via email. Your continued use of vsphone after such changes constitutes acceptance of the updated terms. By maintaining an account on our platform, you acknowledge that you have read and agree to these terms in full.