vsphone Privacy Policy

This page describes what we collect when you use vsphone and how we keep that data protected. We at vsphone collect personal information for account verification, fraud prevention, regulatory compliance, and platform operation. Our commitment is to handle your data transparently, securely, and in compliance with applicable data-protection laws in the jurisdictions where we operate.

When you register on vsphone or use our platform—whether accessing our sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables, slot games, or esports offerings—we gather information to verify your identity, process your deposits and withdrawals, and maintain accurate transaction records. We do not share your personal data with third parties for marketing, and we do not sell your information to other companies.

Our data practices are outlined below. If you have questions after reading this policy, contact us via the channels listed in our Legal Notice page.

What Data We Collect on vsphone

We collect personal information directly from you during account registration and throughout your use of our platform. This includes your full name, date of birth, email address, phone number, and residential address. We also collect government-issued identification details (national ID number or passport number) when you complete our Know Your Customer (KYC) verification process.

We collect financial information when you deposit or withdraw funds, including your bank account details, digital-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet account information), and transaction history. We retain complete records of all deposits, withdrawals, and account balance changes. We also collect information about your gameplay on vsphone: which games you access, your betting patterns, your wins and losses, and the date and time of your activities.

We may collect information about your device and network connection, including your IP address, device type, operating system, and browser information. This helps us prevent fraud, maintain security, and diagnose technical issues. We do not intentionally collect sensitive health or religious information; if you provide such data in account notes or support requests, we treat it as confidential and use it only to respond to your inquiry.

How we use your data on vsphone

We use your personal data primarily for account verification and regulatory compliance. We verify your identity using your government-issued ID to confirm you are who you claim to be and to check against fraud and sanctions databases. We use your data to process your deposits and withdrawals, ensuring funds are routed to the correct accounts and that transaction records are accurate.

We use your gameplay and transaction data to calculate your account balance, process payouts, investigate disputes, and maintain our game logs for audit purposes. We use your contact information (email and phone) to send account notifications, withdrawal confirmations, and important service updates. We may use your data to detect and prevent fraud, money-laundering, and other illegal activity on our platform.

On vsphone, we keep your financial and personal data encrypted and accessible only to authorized team members who need it to operate our platform securely.

Data retention and deletion

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal and financial-audit requirements. Typically, we keep account data for at least seven years to satisfy regulatory obligations and resolve potential disputes. If you request account closure, we will deactivate your account promptly; however, we will retain your data in our secure archives for the retention periods required by law.

You may request deletion of your personal data by contacting us through the channels listed on our Legal Notice page. We will honor deletion requests subject to applicable law and operational requirements—for example, we cannot delete data if it is needed to resolve an ongoing dispute or fulfill a legal obligation. We will inform you of any restrictions on deletion when we respond to your request.

Account data

Full name, email, phone, ID number, residential address; retained for account verification and regulatory compliance.

Financial data

Bank accounts, wallet IDs (mobile banking, local payment, online payment, etc.), transaction history; used to process deposits and withdrawals.

Gameplay data

Game activity, betting history, wins and losses; retained for account balance calculation and dispute resolution.

Device data

IP address, device type, operating system; used for fraud prevention and technical support.

Data Sharing, Security, and Your Rights

We do not sell your personal data to third parties for marketing purposes. We do share your data with essential service partners: our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals; our identity-verification providers to confirm your identity; and our anti-fraud specialists to detect and prevent illegal activity.

We may disclose your data if required by valid legal process, court order, or applicable law—for example, if law-enforcement agencies request information as part of a criminal investigation. We may also share aggregated, anonymized data with researchers, regulators, and industry partners to improve our services and comply with regulatory requirements. When we share data with third parties, we require them to maintain confidentiality and security standards equivalent to our own.

Security and data protection on vsphone

We keep your data protected using encryption, secure servers, and restricted access controls. All data transmitted between your device and our vsphone servers is encrypted using industry-standard protocols. Our servers are located in secure data centres with physical and digital security measures. We restrict access to your personal data to authorized employees and contractors who need it to perform their jobs.

However, no security measure is perfect. We cannot guarantee absolute protection against all data breaches. If we discover unauthorized access to your data, we will notify you and relevant authorities as required by law. We maintain regular security audits and vulnerability assessments to identify and fix potential weaknesses.

Cookies and tracking

We use cookies and similar tracking technologies on vsphone to remember your login state, track your preferences, and measure platform usage. Our cookies are largely functional—they help you stay logged in and improve your experience. We use analytics tools to understand how users navigate our platform, which games are popular, and where we can improve our service.

You may disable cookies in your browser settings, but this may reduce functionality on vsphone. We do not use third-party advertising cookies to track you across other websites. We do not sell your browsing data to advertisers.

Cross-border data transfers

Our servers may be located outside your jurisdiction. By using vsphone, you consent to the transfer of your data to countries where we operate our servers. These countries may have different data-protection laws than your own. We take reasonable steps to protect your data regardless of where our servers are located, using encryption and access controls consistent with international standards.

Contact us about your data

If you wish to access, correct, or delete your personal data on vsphone, please contact us through the channels listed on our Legal Notice page. We will respond to your request within five to ten business days. If you have concerns about how we handle your data, you may also file a complaint with the data-protection authority in your jurisdiction.

This privacy policy may be updated from time to time. We will notify you of material changes via email. Your continued use of vsphone after such changes constitutes acceptance of the updated policy. For the most current version of our privacy policy, refer to this page directly.